Refina (“we”, “us”) provides a Shopify app that generates product recommendations inside a merchant’s store experience. This Privacy Policy explains how we handle information when merchants install and use Refina.

What we collect

• Store data: limited Shopify store information needed to operate the app (e.g., shop domain, product catalog data relevant to recommendations).
• Usage data: basic operational telemetry (e.g., request timestamps, performance metrics) to maintain and improve reliability.

What we do not require

• No customer PII required: Refina is designed to operate without requiring customer personal information.

How we use information

• To generate product recommendations and related “Why” reasons
• To operate, maintain, and improve performance and reliability
• To provide support and respond to requests

Data retention

We retain information only for as long as required to operate the service, meet contractual obligations, or comply with applicable laws.

Security

We use reasonable security measures to protect data. No method of transmission or storage is 100% secure, but we aim to follow industry best practices.

Contact

If you have questions about this policy, contact: support@refina.app

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